Terms of Service

Groomlane provides online booking, calendars, client and pet records, reminders and reports for pet grooming businesses. Grooming services themselves are provided by the salon, not by Groomlane: prices, availability, cancellations and the care of your pet are between you and the salon.

• You must be at least 18 and authorized to act for the salon. Keep your password private; you are responsible for activity on your account and your staff's accounts.
• You own the data you put into Groomlane. You can export it at any time and we will not use it for anything except running the service for you.
• You are responsible for having permission to store your clients' information and for getting their consent before Groomlane sends them texts or emails on your behalf (see Text messages).
• Do not use Groomlane for anything illegal, to send spam, or to try to access another salon's data.

• New salons get a free 14-day trial. No card is needed to start, and nothing is charged when it ends.
• Messaging is limited during the trial: no real text messages are sent (reminders are shown as previews only) and up to 25 emails are included, at most 10 a day.
• After the trial, the plan you choose is billed monthly in advance, per salon (one business location), in US or Canadian dollars. Prices are listed on our pricing page and do not include taxes: applicable taxes are added, including GST/HST for Canadian salons. We will give at least 30 days' notice before changing the price of your plan.
• Each plan includes a monthly allowance of text messages (counted in SMS segments) and emails. Allowances renew each billing period and do not roll over. We never charge for extra messaging without the salon's explicit approval.
• You can cancel at any time; the subscription stays active until the end of the paid month. We do not refund partial months unless the law requires it.
• When the trial ends without a paid plan, or a cancelled plan reaches the end of its paid month, the account becomes read-only for 30 days: you can still sign in, view and export your data, but not take new bookings or send messages.
• After that, we keep your data for at least 90 more days, unless you ask us to delete it sooner, so you can come back or request an export.
• If a payment fails we will let you know; if it is still unpaid after 14 days we may pause the account until it is paid.

A request made on a booking page is confirmed by the salon. Final prices may change after the groom depending on your pet's coat and behavior. If a salon requires a deposit, its cancellation rules are shown before you pay.

We work to keep Groomlane available and your data safe, and we back it up regularly, but the service is provided “as is” and may occasionally be unavailable. We may improve or change features; we will not remove core features you pay for without notice.

To the extent the law allows, Groomlane is not liable for indirect or consequential losses (such as lost profits or missed appointments), and our total liability for any claim is limited to the fees the salon paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection laws that cannot be waived.

You may close your account at any time. We may suspend or close accounts that break these terms or put other users at risk, and will give notice where we reasonably can. After closing, you can ask us for an export of your data for 30 days.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. If we change these terms, we will update the date above and notify salon owners before the changes take effect. Questions: hello@groomlane.com.